Frequently Asked Questions

This Agreement was last modified on 18th february 2016

What Shipping Methods Are Available?

All of our packages are shipped via DHL. After you place an item into the shopping cart and enter the delivery address zip code, you will be provided a list of shipping methods to choose from along with the associated cost.

How Long Will it Take To Get My Package?

Usually packages take from 3 days up to 2 weeks to get delivered, in some rare situations it can take up to 30 days.

How Do I Track My Order?

You can easily track your order by visiting this page, you’ll need to enter the order ID which you received by email, or you can use your email address you used when you placed the order. Please notice that having an account is better for tracking orders.

Do I Need A Account To Place Order?

In order to place an order, you usually don’t need an account, but we highly advice you to create one, because it can help you track your purchases and orders easily from my account page, it also saves your shipping information for future orders.

How Do I Place an Order?

Buying with BSS Store is meant to be easy, you can easily visit our shop page from here, and click on the product that you’re interested in buying, once you’re in find the add to cart button, after adding the product to the cart, find the bag icon in the page header (), click it then click checkout, you’ll have to enter your billing information and then click on place order.

How Can I Contact if I Have Any Queries?

We are happy to answer you questions at any time, you can visit the contact page here, and use the form, or you can send us an email here.